:root {
  --bg: #F5F5F7;
  --surface: #FFFFFF;
  --border: rgba(0,0,0,0.08);
  --text: #1D1D1F;
  --text-2: #6E6E73;
  --text-3: #86868B;
  --accent: #0071E3;
  --accent-bg: #E8F1FD;
  --green: #34C759;
  --red: #FF3B30;
  --r-sm: 8px;
  --r-md: 12px;
  --shadow: 0 1px 3px rgba(0,0,0,0.06), 0 4px 16px rgba(0,0,0,0.04);
  --font: -apple-system, BlinkMacSystemFont, "SF Pro Display", "Helvetica Neue", sans-serif;
}
* { box-sizing: border-box; margin: 0; padding: 0; }
body { font-family: var(--font); background: var(--bg); color: var(--text); height: 100vh; display: flex; overflow: hidden; -webkit-font-smoothing: antialiased; }

/* Sidebar */
.sidebar { width: 216px; flex-shrink: 0; background: rgba(255,255,255,0.75); backdrop-filter: blur(24px); -webkit-backdrop-filter: blur(24px); border-right: 1px solid var(--border); display: flex; flex-direction: column; padding: 20px 10px; }
.logo { display: flex; align-items: center; gap: 12px; padding: 4px 10px 24px; }
.logo-icon { width: 42px; height: 42px; border-radius: 16px; overflow: hidden; flex-shrink: 0; }
.logo-icon img { width: 42px; height: 42px; object-fit: cover; border-radius: 16px; display: block; }
.logo-label { font-size: 16px; font-weight: 700; letter-spacing: -0.3px; }
.logo-sub { font-size: 12px; color: var(--text-3); }
.nav-label { font-size: 10.5px; font-weight: 600; color: var(--text-3); text-transform: uppercase; letter-spacing: 0.6px; padding: 0 10px 6px; }
.nav-item { display: flex; align-items: center; gap: 9px; padding: 8px 10px; border-radius: var(--r-sm); cursor: pointer; color: var(--text-2); font-size: 13.5px; font-weight: 500; transition: background .14s, color .14s; margin-bottom: 2px; user-select: none; }
.nav-item:hover { background: rgba(0,0,0,0.04); color: var(--text); }
.nav-item.active { background: var(--accent-bg); color: var(--accent); }
.nav-item svg { width: 16px; height: 16px; flex-shrink: 0; }
@keyframes nav-dot-pulse { 0% { box-shadow: 0 0 0 0 rgba(34,197,94,0.7); } 70% { box-shadow: 0 0 0 6px rgba(34,197,94,0); } 100% { box-shadow: 0 0 0 0 rgba(34,197,94,0); } }
#nav-live-dot { animation: nav-dot-pulse 1.8s ease-out infinite; }

/* Main */
.main { flex: 1; display: flex; flex-direction: column; overflow: hidden; min-width: 0; }
.topbar { height: 52px; flex-shrink: 0; background: rgba(255,255,255,0.65); backdrop-filter: blur(24px); -webkit-backdrop-filter: blur(24px); border-bottom: 1px solid var(--border); display: flex; align-items: center; padding: 0 24px; gap: 12px; }
.topbar-title { font-size: 16px; font-weight: 600; letter-spacing: -0.3px; }
.refresh-btn { margin-left: auto; display: flex; align-items: center; gap: 5px; font-size: 12px; color: var(--text-3); cursor: pointer; padding: 5px 10px; border-radius: 6px; transition: background .12s; }
.refresh-btn:hover { background: rgba(0,0,0,0.05); color: var(--text-2); }

/* Content */
.content { flex: 1; overflow-y: auto; padding: 24px; }
.content.flush { overflow: hidden; padding: 0; }

/* Stats grid */
.stats-grid { display: grid; grid-template-columns: repeat(3,1fr); gap: 14px; margin-bottom: 20px; }
.stat-card { background: var(--surface); border-radius: var(--r-md); padding: 18px 20px; box-shadow: var(--shadow); border: 1px solid var(--border); }
.stat-label { font-size: 11px; font-weight: 600; color: var(--text-3); text-transform: uppercase; letter-spacing: 0.4px; margin-bottom: 8px; }
.stat-value { font-size: 30px; font-weight: 700; letter-spacing: -1px; line-height: 1; color: var(--text); }
.stat-suffix { font-size: 16px; font-weight: 500; color: var(--text-2); }
.stat-sub { font-size: 11.5px; color: var(--text-3); margin-top: 6px; }
.stat-dot { display: inline-block; width: 7px; height: 7px; border-radius: 50%; background: var(--green); margin-left: 5px; vertical-align: middle; }

/* Card */
.card { background: var(--surface); border-radius: var(--r-md); padding: 20px 22px; box-shadow: var(--shadow); border: 1px solid var(--border); margin-bottom: 18px; }
.card-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 16px; }
.card-title { font-size: 14px; font-weight: 600; letter-spacing: -0.2px; }
.card-link { font-size: 13px; color: var(--accent); cursor: pointer; }

/* Table */
table { width: 100%; border-collapse: collapse; font-size: 13px; }
thead th { text-align: left; font-size: 10.5px; font-weight: 600; color: var(--text-3); text-transform: uppercase; letter-spacing: 0.5px; padding: 0 14px 10px; border-bottom: 1px solid var(--border); }
tbody tr { cursor: pointer; }
tbody tr:hover td { background: rgba(0,113,227,0.03); }
tbody td { padding: 11px 14px; border-bottom: 1px solid rgba(0,0,0,0.04); vertical-align: middle; }
tbody tr:last-child td { border-bottom: none; }
.mono { font-family: "SF Mono", "Menlo", monospace; font-size: 12px; color: var(--text-2); }
.preview { color: var(--text-2); max-width: 300px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.time-col { font-size: 11.5px; color: var(--text-3); white-space: nowrap; }
.badge { display: inline-flex; align-items: center; padding: 2px 8px; border-radius: 20px; font-size: 11px; font-weight: 600; }
.badge-user { background: #F2F2F7; color: var(--text-2); }
.badge-assistant { background: var(--accent-bg); color: var(--accent); }

/* Conversations layout */
.convos-wrap { flex: 1; display: flex; overflow: hidden; }
.convos-layout { display: flex; flex: 1; overflow: hidden; background: var(--surface); border-top: 1px solid var(--border); }
.sessions-col { width: 288px; flex-shrink: 0; border-right: 1px solid var(--border); display: flex; flex-direction: column; }
.sessions-search { padding: 12px 12px 8px; border-bottom: 1px solid var(--border); flex-shrink: 0; }
.search-wrap { position: relative; }
.search-wrap svg { position: absolute; left: 9px; top: 50%; transform: translateY(-50%); color: var(--text-3); pointer-events: none; }
.search-wrap input { width: 100%; background: var(--bg); border: 1px solid var(--border); border-radius: 7px; padding: 7px 10px 7px 30px; font-size: 13px; font-family: var(--font); color: var(--text); outline: none; transition: border-color .14s; }
.search-wrap input:focus { border-color: var(--accent); }
.search-wrap input::placeholder { color: var(--text-3); }
.sessions-body { overflow-y: auto; flex: 1; }
.session-row { padding: 11px 14px; border-bottom: 1px solid rgba(0,0,0,0.04); cursor: pointer; transition: background .12s; }
.session-row:hover { background: var(--bg); }
.session-row.active { background: var(--accent-bg); }
.session-row-top { display: flex; justify-content: space-between; align-items: center; margin-bottom: 3px; }
.session-phone { font-size: 12.5px; font-weight: 600; font-family: "SF Mono","Menlo",monospace; color: var(--text); }
.session-time { font-size: 10.5px; color: var(--text-3); }
.session-row-bot { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.session-last { font-size: 12px; color: var(--text-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; flex: 1; }
.msg-count { font-size: 10.5px; background: rgba(0,0,0,0.06); color: var(--text-2); border-radius: 10px; padding: 1px 6px; font-weight: 500; flex-shrink: 0; }
.session-row.active .msg-count { background: rgba(0,113,227,0.12); color: var(--accent); }

/* Thread */
.thread-col { flex: 1; display: flex; flex-direction: column; min-width: 0; }
.thread-head { padding: 14px 20px; border-bottom: 1px solid var(--border); flex-shrink: 0; display:flex; align-items:center; justify-content:space-between; }
.thread-phone { font-size: 17px; font-weight: 600; font-family: -apple-system, BlinkMacSystemFont, "SF Pro Text", sans-serif; }
.thread-sub { font-size: 11.5px; color: var(--text-3); margin-top: 2px; }
.thread-body { flex: 1; overflow-y: auto; padding: 18px 20px; display: flex; flex-direction: column; }
.thread-empty { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; color: var(--text-3); font-size: 13.5px; gap: 10px; }
.thread-empty svg { width: 36px; height: 36px; opacity: 0.25; }
.date-sep { font-size: 10.5px; color: var(--text-3); text-align: center; margin: 10px 0 4px; }
.session-sep { display: flex; align-items: center; gap: 10px; margin: 16px 0 8px; font-size: 10.5px; font-weight: 600; color: var(--text-3); text-transform: uppercase; letter-spacing: 0.5px; }
.session-sep::before, .session-sep::after { content: ''; flex: 1; height: 1px; background: var(--border); }
.session-end-sep { display:flex; align-items:center; gap:10px; margin:12px 0 6px; font-size:10.5px; font-weight:600; color:var(--text-3); text-transform:uppercase; letter-spacing:0.5px; }
.session-end-sep::before, .session-end-sep::after { content:''; flex:1; height:1px; border-top:1px dashed var(--border); }
.msg-row { display: flex; margin-bottom: 3px; }
.msg-row.user { justify-content: flex-end; }
.msg-row.assistant { justify-content: flex-start; }
.bubble { max-width: 66%; padding: 8px 12px; border-radius: 14px; font-size: 13px; line-height: 1.45; word-break: break-word; white-space: pre-wrap; }
.msg-row.user .bubble { background: var(--accent); color: #fff; border-bottom-right-radius: 3px; }
.msg-row.assistant .bubble { background: #F2F2F7; color: var(--text); border-bottom-left-radius: 3px; }
.type-chip { font-size: 9.5px; padding: 1px 5px; border-radius: 4px; background: rgba(0,113,227,0.14); color: var(--accent); font-weight: 600; margin-left: 5px; vertical-align: middle; }
.agent-tag { font-size: 9.5px; font-weight: 600; padding: 1px 6px; border-radius: 4px; margin-bottom: 3px; display: inline-block; }
.agent-tag.product { background: rgba(0,113,227,0.12); color: #0071E3; }
.agent-tag.support { background: rgba(255,149,0,0.14); color: #c97000; }
.agent-tag.human { background: rgba(52,199,89,0.14); color: #1a7a35; }
.msg-col { display: flex; flex-direction: column; max-width: 66%; }
.msg-row.user .msg-col { align-items: flex-end; }
.msg-row.assistant .msg-col { align-items: flex-start; }
.msg-row.user .bubble, .msg-row.assistant .bubble { max-width: 100%; }
.msg-time { font-size: 10px; color: var(--text-3); margin-top: 2px; }
.thinking-block { font-size: 11px; color: var(--text-3); margin-bottom: 3px; max-width: 100%; }
.thinking-block summary { cursor: pointer; user-select: none; font-style: italic; }
.thinking-body { margin-top: 4px; padding: 6px 10px; background: #f0f0f5; border-radius: 8px; white-space: pre-wrap; word-break: break-word; color: var(--text-2); font-size: 11px; line-height: 1.4; }

/* Trace modal */
.trace-overlay { display:none; position:fixed; inset:0; background:rgba(0,0,0,0.6); z-index:200; }
.trace-overlay.open { display:block; }
.trace-modal { display:none; position:fixed; top:4vh; left:4vw; width:92vw; height:92vh; background:#0d1117; border-radius:14px; z-index:201; flex-direction:column; overflow:hidden; box-shadow:0 24px 64px rgba(0,0,0,0.5); }
.trace-modal.open { display:flex; }
.trace-head { display:flex; align-items:center; justify-content:space-between; padding:14px 20px; border-bottom:1px solid #21262d; flex-shrink:0; }
.trace-head-title { font-size:13.5px; font-weight:600; color:#e6edf3; font-family:"SF Mono","Menlo",monospace; }
.trace-head-close { background:#21262d; border:none; color:#8b949e; cursor:pointer; border-radius:6px; width:28px; height:28px; font-size:15px; display:flex; align-items:center; justify-content:center; }
.trace-head-close:hover { background:#30363d; color:#e6edf3; }
.trace-body { flex:1; overflow-y:auto; padding:28px 24px; display:flex; flex-direction:column; gap:20px; }
.trace-turn { display:flex; align-items:center; gap:6px; flex-wrap:wrap; }
.trace-node { border-radius:10px; padding:10px 14px; font-size:12px; line-height:1.4; min-width:120px; max-width:220px; position:relative; flex-shrink:0; }
.trace-node-label { font-size:10px; font-weight:700; text-transform:uppercase; letter-spacing:0.05em; margin-bottom:4px; opacity:0.7; }
.trace-node-content { font-size:12px; word-break:break-word; display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical; overflow:hidden; }
.trace-node-meta { font-size:10px; margin-top:4px; opacity:0.55; }
.trace-node.user { background:#161b22; border:1px solid #30363d; color:#c9d1d9; }
.trace-node.tool { background:#1a1033; border:1px solid #4a3480; color:#c4b5fd; cursor:pointer; transition:background 0.15s; }
.trace-node.tool:hover { background:#231644; }
.trace-node.reply-product { background:#0d1f12; border:1px solid #1a7f37; color:#3fb950; }
.trace-node.reply-support { background:#1f1500; border:1px solid #9e6a03; color:#d29922; }
.trace-node.reply-human { background:#0d1a10; border:1px solid #2ea043; color:#7ee787; }
.trace-arrow { color:#30363d; font-size:18px; flex-shrink:0; user-select:none; padding:0 16px; }
.trace-agent-switch { font-size:10px; font-weight:700; padding:3px 8px; border-radius:12px; flex-shrink:0; }
.trace-agent-switch.product { background:rgba(0,113,227,0.15); color:#58a6ff; border:1px solid rgba(0,113,227,0.3); }
.trace-agent-switch.support { background:rgba(255,149,0,0.12); color:#d29922; border:1px solid rgba(255,149,0,0.25); }
.trace-tool-detail { position:fixed; background:#161b22; border:1px solid #30363d; border-radius:10px; padding:14px 16px; width:300px; max-height:320px; overflow-y:auto; z-index:210; box-shadow:0 8px 32px rgba(0,0,0,0.4); font-size:12px; color:#c9d1d9; }
.trace-tool-detail pre { margin:0; white-space:pre-wrap; word-break:break-all; font-family:"SF Mono","Menlo",monospace; font-size:11px; }
.trace-tool-detail-close { float:right; background:none; border:none; color:#8b949e; cursor:pointer; font-size:14px; }
.trace-empty { text-align:center; padding:60px 20px; color:#8b949e; font-size:13px; }
.panel-trace-btn { background:#21262d; border:1px solid #30363d; color:#8b949e; cursor:pointer; border-radius:8px; padding:8px 16px; font-size:13px; font-weight:600; font-family:var(--font); }
.panel-trace-btn:hover { background:#30363d; color:#e6edf3; }
.panel-trace-btn.accent { background:var(--accent); border-color:var(--accent); color:#fff; }
.panel-trace-btn.accent:hover { opacity:.88; }

/* Skeleton */
.skeleton { background: linear-gradient(90deg,#EBEBEB 25%,#E0E0E0 50%,#EBEBEB 75%); background-size: 200% 100%; animation: shimmer 1.4s infinite; border-radius: 5px; }
@keyframes shimmer { 0%{background-position:200% 0} 100%{background-position:-200% 0} }

/* Pages */
.page { display: none; }
.page.active { display: flex; flex-direction: column; flex: 1; overflow: hidden; }
#page-overview.active { overflow: auto; }
#page-escalations.active { overflow-y: auto; }
#page-account-lookup.active { overflow-y: auto; }
#page-team.active { overflow-y: auto; }
#page-audit.active { overflow-y: auto; }
#page-device-lookup.active { overflow-y: auto; }
#page-ip-lookup.active { overflow-y: auto; }
#page-outreach.active { overflow-y: auto; }

::-webkit-scrollbar { width: 5px; height: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: rgba(0,0,0,0.14); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: rgba(0,0,0,0.24); }

/* Response data popover */
.rd-popover { display:none; position:fixed; z-index:200; background:var(--surface); border:1px solid var(--border); border-radius:var(--r-md); box-shadow:var(--shadow-lg); padding:14px 16px; min-width:240px; max-width:320px; }
.rd-popover.open { display:block; }
.rd-popover-title { font-size:11px; font-weight:600; color:var(--text-3); text-transform:uppercase; letter-spacing:0.5px; margin-bottom:10px; }
.rd-btn { display:block; width:100%; padding:7px 12px; margin-bottom:6px; border-radius:7px; border:1px solid var(--border); background:var(--bg); font-size:13px; color:var(--text); text-align:center; font-family:var(--font); }
.rd-row { padding:6px 0; border-bottom:1px solid rgba(0,0,0,0.04); font-size:12.5px; }
.rd-row:last-child { border-bottom:none; }
.rd-row-title { font-weight:500; color:var(--text); }
.rd-row-desc { font-size:11.5px; color:var(--text-3); margin-top:1px; }
.rd-cta-url { font-size:11.5px; color:var(--accent); word-break:break-all; margin-top:4px; }
.rd-close { position:absolute; top:8px; right:10px; background:none; border:none; cursor:pointer; color:var(--text-3); font-size:14px; }

/* Simulator */
.sim-wrap { flex: 1; display: flex; overflow: hidden; }
.sim-input-col { width: 300px; flex-shrink: 0; border-right: 1px solid var(--border); display: flex; flex-direction: column; padding: 18px; gap: 12px; background: var(--surface); }
.sim-label { font-size: 11px; font-weight: 600; color: var(--text-3); text-transform: uppercase; letter-spacing: 0.5px; margin-bottom: 4px; }
.sim-field { width: 100%; border: 1px solid var(--border); border-radius: 7px; padding: 7px 10px; font-size: 12.5px; font-family: "SF Mono","Menlo",monospace; color: var(--text); background: var(--bg); outline: none; transition: border-color .14s; }
.sim-field:focus { border-color: var(--accent); }
.sim-textarea { resize: none; flex: 1; min-height: 180px; line-height: 1.6; }
.sim-row { display: flex; gap: 8px; align-items: center; }
.sim-delay { width: 60px; text-align: center; }
.sim-btn { flex: 1; padding: 8px 14px; border-radius: 7px; border: none; font-size: 13px; font-weight: 600; font-family: var(--font); cursor: pointer; transition: opacity .14s; }
.sim-btn-run { background: var(--accent); color: #fff; }
.sim-btn-run:disabled { opacity: 0.45; cursor: default; }
.sim-btn-stop { background: var(--red); color: #fff; display: none; }
.sim-btn-reset { background: var(--bg); color: var(--text-2); border: 1px solid var(--border); flex: none; padding: 8px 11px; }
.sim-chat-col { flex: 1; display: flex; flex-direction: column; min-width: 0; }
.sim-chat-head { padding: 14px 20px; border-bottom: 1px solid var(--border); flex-shrink: 0; display: flex; align-items: center; gap: 10px; }
.sim-status { width: 8px; height: 8px; border-radius: 50%; background: var(--border); flex-shrink: 0; transition: background .2s; }
.sim-status.running { background: var(--green); }
.sim-status.done { background: var(--accent); }
.sim-status.error { background: var(--red); }
.sim-chat-body { flex: 1; overflow-y: auto; padding: 18px 20px; display: flex; flex-direction: column; gap: 3px; }
.sim-msg { display: flex; }
.sim-msg.user { justify-content: flex-end; }
.sim-msg.assistant { justify-content: flex-start; }
.sim-empty { margin: auto; text-align: center; color: var(--text-3); font-size: 13.5px; }
.sim-bubble { max-width: 85%; padding: 8px 12px; border-radius: 14px; font-size: 13px; line-height: 1.45; word-break: break-word; white-space: pre-wrap; }
.sim-msg.user .sim-bubble { background: var(--accent); color: #fff; border-bottom-right-radius: 3px; }
.sim-msg.assistant .sim-bubble { background: #F2F2F7; color: var(--text); border-bottom-left-radius: 3px; }
.sim-typing { display: none; justify-content: flex-start; }
.sim-typing.show { display: flex; }
.sim-typing .sim-bubble { display: flex; gap: 4px; align-items: center; padding: 10px 14px; }
.sim-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--text-3); animation: blink 1.2s infinite; }
.sim-dot:nth-child(2) { animation-delay: .2s; }
.sim-dot:nth-child(3) { animation-delay: .4s; }
@keyframes blink { 0%,80%,100%{opacity:.25} 40%{opacity:1} }
.sim-progress { font-size: 11.5px; color: var(--text-3); }

/* Slide-in panel */
.panel-overlay { display: none; position: fixed; inset: 0; background: rgba(0,0,0,0.18); z-index: 100; }
.panel-overlay.open { display: block; }
.slide-panel { position: fixed; top: 0; right: -600px; width: 600px; height: 100vh; background: var(--surface); box-shadow: -4px 0 32px rgba(0,0,0,0.12); display: flex; flex-direction: column; z-index: 101; transition: right 0.28s cubic-bezier(0.4,0,0.2,1); }
.slide-panel.open { right: 0; }
.panel-head { padding: 18px 20px 14px; border-bottom: 1px solid var(--border); display: flex; flex-direction: column; gap: 12px; flex-shrink: 0; }
.panel-head-top { display: flex; align-items: flex-start; gap: 12px; }
.panel-head-info { flex: 1; min-width: 0; }
.panel-head-actions { display: flex; align-items: center; gap: 8px; }
.panel-title { font-size: 10.5px; font-weight: 600; font-family: "SF Mono","Menlo",monospace; color: var(--text-3); text-transform: uppercase; letter-spacing: 0.6px; }
.panel-reason { font-size: 15px; font-weight: 600; color: var(--text); margin-top: 5px; line-height: 1.35; }
.panel-customer { display: flex; align-items: center; gap: 5px; margin-top: 6px; font-size: 12px; color: var(--text-3); }
.panel-close { width: 28px; height: 28px; border-radius: 6px; border: none; background: var(--bg); cursor: pointer; display: flex; align-items: center; justify-content: center; color: var(--text-3); flex-shrink: 0; font-size: 16px; }
.panel-close:hover { background: rgba(0,0,0,0.08); color: var(--text); }
.panel-body { flex: 1; overflow-y: auto; padding: 16px 20px; display: flex; flex-direction: column; }
.esc-float { position: absolute; top: 70px; right: 14px; width: 240px; background: #FFF8F0; border: 1px solid #FFD9A0; border-radius: 10px; box-shadow: 0 4px 16px rgba(0,0,0,0.10); z-index: 110; font-size: 12px; line-height: 1.6; transition: transform 0.25s cubic-bezier(0.4,0,0.2,1), opacity 0.25s; }
.esc-float.collapsed { transform: translateX(260px); opacity: 0; pointer-events: none; }
.esc-float-head { display: flex; align-items: center; justify-content: space-between; padding: 10px 12px 8px; border-bottom: 1px solid #FFD9A0; }
.esc-float-title { font-size: 11px; font-weight: 700; color: #c97000; text-transform: uppercase; letter-spacing: 0.04em; }
.esc-float-close { background: none; border: none; cursor: pointer; color: #c97000; font-size: 14px; line-height: 1; padding: 0 2px; }
.esc-float-body { padding: 10px 12px; color: var(--text-2); white-space: pre-wrap; max-height: 320px; overflow-y: auto; }
.esc-float-update { margin-top: 8px; padding-top: 8px; border-top: 1px dashed #FFD9A0; }
.esc-float-update-label { font-size: 10.5px; font-weight: 700; color: #c97000; margin-bottom: 3px; }
.esc-toggle { position: absolute; top: 70px; right: 14px; background: #FFF0D0; border: 1px solid #FFD9A0; border-radius: 7px; padding: 5px 10px; font-size: 11px; font-weight: 600; color: #c97000; cursor: pointer; z-index: 110; display: none; transition: opacity 0.2s; }
.esc-toggle.visible { display: block; }


/* ── Collapsible sidebar ─────────────────────────────────────────────── */
.sidebar { transition: width 0.22s cubic-bezier(0.4,0,0.2,1); overflow: hidden; }
.logo-text { overflow: hidden; transition: opacity 0.15s, max-width 0.22s; max-width: 160px; }
.nav-text { overflow: hidden; white-space: nowrap; transition: opacity 0.15s, max-width 0.22s; max-width: 160px; }
.nav-label { transition: opacity 0.15s, max-height 0.22s; overflow: hidden; max-height: 40px; }

.sidebar.collapsed { width: 64px; padding: 20px 10px; }
.sidebar.collapsed .logo { justify-content: center; gap: 0; padding: 4px 0 20px; }
.sidebar.collapsed .logo-icon { cursor: pointer; border-radius: 12px; transition: box-shadow .14s; }
.sidebar.collapsed .logo:hover .logo-icon { box-shadow: 0 0 0 2px var(--accent); }
.sidebar.collapsed .logo-text { opacity: 0; max-width: 0; }
.sidebar.collapsed .nav-label { opacity: 0; max-height: 0; padding: 0; }
.sidebar.collapsed .nav-text { opacity: 0; max-width: 0; }
.sidebar.collapsed .nav-item { justify-content: center; align-items: center; gap: 0; padding: 0; overflow: visible; position: relative; width: 40px; height: 40px; border-radius: 9px; margin: 0 auto 2px; }
.sidebar.collapsed #agent-identity { display: none !important; }
.sidebar.collapsed #ws-status-badge { display: none !important; }

/* Badge overlays in collapsed mode */
.sidebar.collapsed #esc-badge,
.sidebar.collapsed #flag-badge,
.sidebar.collapsed #live-sess-nav-badge {
  position: absolute !important;
  top: 2px; right: 2px;
  margin: 0 !important;
  font-size: 9px !important;
  padding: 1px 4px !important;
}
.sidebar.collapsed #nav-live-agents > span:last-child {
  position: absolute !important;
  top: 2px; right: 2px;
  margin: 0 !important;
  gap: 2px !important;
}
.sidebar.collapsed #live-badge,
.sidebar.collapsed #live-msg-badge {
  font-size: 9px !important;
  padding: 1px 4px !important;
}

/* Tooltip in collapsed mode */
.sidebar.collapsed .nav-item::after {
  content: attr(data-tip);
  position: absolute;
  left: calc(100% + 10px);
  top: 50%;
  transform: translateY(-50%);
  background: rgba(29,29,31,0.92);
  color: #fff;
  padding: 5px 10px;
  border-radius: 7px;
  font-size: 12px;
  font-weight: 500;
  white-space: nowrap;
  z-index: 300;
  pointer-events: none;
  opacity: 0;
  transition: opacity 0.12s;
}
.sidebar.collapsed .nav-item:hover::after { opacity: 1; }
[data-theme="dark"] .sidebar.collapsed .nav-item::after { background: rgba(72,72,74,0.96); }

/* Collapse toggle button */
.sidebar-collapse-btn { display: flex; align-items: center; justify-content: center; width: 24px; height: 24px; border-radius: 6px; border: none; background: transparent; cursor: pointer; color: var(--text-3); margin-left: auto; flex-shrink: 0; transition: background .14s, color .14s; }
.sidebar-collapse-btn:hover { background: rgba(0,0,0,0.06); color: var(--text); }
.sidebar-collapse-btn svg { width: 13px; height: 13px; transition: transform 0.22s; }
.sidebar.collapsed .sidebar-collapse-btn { display: none; }
[data-theme="dark"] .sidebar-collapse-btn:hover { background: rgba(255,255,255,0.08); }