Messages per day
Last 7 days
Recent conversations
View all →
| Phone / Session | Last message | From | Count | When |
|---|
Select a conversation
Session ID
Load Scenario
Messages (one per line)
Clear Redis Session
Agent Simulator
Enter messages and click Run
Flagged Conversations
| Session | Agent | Customer said | Reason | When |
|---|
Pending Requests
No pending requests
My Conversations
None active
Online Agents
—
Select a conversation or take over a request
New Conversation
Reach out to a customer who messaged within the last 24 hours.
Phone Number
Resolve Ticket
Resolution Note
Sends a message to the customer letting them know their case has been resolved.
Active Sessions
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Click a session to watch it live
Add Team Member
Email
Name
Role
Team Members
| Name | Role | Added |
|---|
Agent Presence
| Agent | Status | Last Seen | Online Today | |
|---|---|---|---|---|
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Test Numbers
Tagged with a TEST badge across the dashboard
Phone or Session ID
Label (optional)
| Identifier | Label |
|---|
Account Lookup
Search by phone number, email, or customer ID
Domain Events
All business events — optionally filter by trace, customer, or device
Events
Insufficient-Balance Leads
Customers whose calls or purchases failed for lack of balance — for marketing follow-up
to
Leads
| Case # | Session | Reason | Priority | Category | Assigned | Status | When |
|---|
| Time | Actor | Action | Type | Target | Detail |
|---|---|---|---|---|---|
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Device / IP Lookup
IP Lookup
Paste an IP address to see every account that has signed in from it.
